Shipping Policy
Effective Date: January 15, 2025
At Raretime, we strive to deliver your orders efficiently, securely, and on time. This Shipping Policy outlines the terms and conditions related to shipping, including methods, timeframes, costs, and responsibilities. By placing an order with us, you agree to the terms specified in this policy.
Shipping Destinations
Domestic Shipping
We ship to all locations within the United States, including Alaska, Hawaii, and U.S. territories.
International Shipping
We proudly offer international shipping to a wide range of countries. Please note that additional customs duties, taxes, or fees may apply for international shipments.
Shipping Methods and Delivery Timeframes
Standard Shipping
- Delivery Time: 5–7 business days for domestic orders.
- Cost: Calculated based on the order total and shipping address.
Expedited Shipping
- Delivery Time: 2–3 business days for domestic orders.
- Cost: Higher than standard shipping, calculated at checkout.
International Shipping
- Delivery Time: 10–20 business days, depending on the destination and customs clearance.
- Cost: Calculated at checkout and based on the shipping address and package weight.
Shipping times are estimates and do not include processing times, which typically take 1–3 business days.
Order Processing
Orders are processed within 1–3 business days, excluding weekends and holidays. During peak seasons or promotional periods, processing times may be extended. Once your order is shipped, you will receive a confirmation email with a tracking number to monitor its progress.
Shipping Costs
Shipping fees are calculated based on:
- Shipping method selected.
- Destination address.
- Weight and dimensions of the package.
International customers are responsible for any customs duties, taxes, or fees that may apply.
Tracking Your Order
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package on the carrier’s website. If you do not receive a tracking number, please contact us at support@raretime.com for assistance.
Delivery Issues
Lost or Stolen Packages
Raretime is not responsible for lost or stolen packages once they are marked as delivered by the carrier. We recommend ensuring a secure delivery location or requesting signature confirmation during checkout.
Delayed Shipments
Delivery times are estimates and may be affected by unforeseen circumstances such as weather conditions, customs delays, or carrier disruptions.
Undeliverable Packages
If a package is returned to us due to an incorrect or incomplete address, the customer will be responsible for the reshipping fee.
International Shipping Terms
Customs clearance procedures vary by country, and additional fees may apply. These charges are the responsibility of the recipient. Delays caused by customs are beyond our control, and Raretime is not liable for such delays.
Shipping Restrictions
Certain products may have restrictions depending on the destination. If your order cannot be shipped to your location, you will be notified during the checkout process.
Changes or Cancellations
Orders can be modified or canceled within 24 hours of placement. After this period, changes are not possible as the order will have entered the processing phase.
Returns and Refunds
If you need to return an item, please refer to our Refund and Return Policy for detailed instructions on eligibility and the process.
Modifications to This Policy
Raretime reserves the right to update this Shipping Policy at any time. Changes will be posted on this page with the updated effective date. Continued use of our website after modifications indicates acceptance of the revised terms.
Contact Us
If you have questions about this Shipping Policy or need assistance with your order, please contact us:
- Address: 987 Hamilton Street, Philadelphia, Pennsylvania, 19123, United States
- Phone: (215) 555-9832
- Email: support@raretime.com
Thank you for choosing Raretime. We appreciate your trust and look forward to serving you.