Sales Policy

Effective Date: January 15, 2025

At Raretime, we are dedicated to providing our customers with an exceptional shopping experience. This Sales Policy outlines the terms and conditions that govern purchases made through our website. By making a purchase, you agree to the guidelines set forth below.

Pricing and Payment

Pricing Accuracy
All product prices listed on our website are accurate at the time of publication. Prices are subject to change without prior notice. In the event of a pricing error, we reserve the right to cancel or modify your order and will notify you promptly.

Payment Methods
We accept the following payment methods for online purchases:

  • Credit/Debit Cards (Visa, MasterCard, American Express, Discover)
  • PayPal
  • Other secure payment gateways as indicated at checkout

Payment Security
Your payment details are processed securely through trusted third-party payment providers. We do not store your financial information on our servers.

Taxes and Duties
Applicable taxes and duties will be calculated at checkout based on your location. International orders may incur customs fees or import duties, which are the responsibility of the customer.

Product Availability

Stock Status
Product availability is subject to stock levels. We strive to keep inventory information up-to-date, but items may become unavailable without prior notice.

Pre-Orders and Backorders
For pre-ordered or backordered items, we will provide estimated delivery times. In case of delays, customers will be notified and may choose to cancel or wait for the item.

Order Process

Order Confirmation
Once you place an order, you will receive a confirmation email with the order details. If you do not receive this email, please check your spam folder or contact us.

Order Fulfillment
We aim to process and ship orders within 1-3 business days. You will receive a tracking number once your order is shipped.

Order Modifications or Cancellations
Changes or cancellations are only possible within 24 hours of order placement. Once the order is processed, modifications are no longer possible, and our return policy will apply.

Shipping and Delivery

Shipping Methods
We offer multiple shipping options, including standard and expedited services. Delivery times vary based on your location and the chosen shipping method.

International Shipping
International customers are responsible for customs fees, taxes, and duties applicable in their country. Raretime is not liable for delays caused by customs processes.

Lost or Damaged Shipments
If your order is lost or damaged during transit, please contact us immediately. We will work with the carrier to resolve the issue and ensure your satisfaction.

Warranty and Authenticity

Product Warranty
All watches sold by Raretime are covered by a manufacturer’s warranty. Details of the warranty vary by product and are included with your purchase.

Authenticity Guarantee
We guarantee the authenticity of all our products. Each watch comes with original packaging, warranty cards, and certificates of authenticity (if applicable).

Returns and Refunds

Please refer to our Refund and Return Policy for detailed information on eligibility and the return process.

Promotions and Discounts

Promotional Offers
Promotions and discounts are valid for a limited time and cannot be combined with other offers unless stated. Terms for each promotion will be specified in the offer details.

Gift Cards
Gift cards are non-refundable and cannot be exchanged for cash. They must be redeemed within the validity period.

Limitations of Liability

Raretime is not responsible for:

  • Errors in product descriptions, pricing, or images.
  • Delays caused by factors beyond our control, such as natural disasters or carrier disruptions.

Customer Support

We are here to assist you with any questions or concerns related to your purchase. Please do not hesitate to reach out for support.

Contact Us

If you have questions about this Sales Policy or need assistance, please contact us:

  • Address: 987 Hamilton Street, Philadelphia, Pennsylvania, 19123, United States
  • Phone: (215) 555-9832
  • Email: support@raretime.com

Thank you for choosing Raretime. We appreciate your trust in our products and services.