Refund and Return Policy

Effective Date: January 15, 2025

At Raretime, we are committed to ensuring your satisfaction with every purchase. This Refund and Return Policy outlines the terms and conditions under which you can return or exchange items purchased from our store. By shopping with us, you agree to the terms detailed below.

Eligibility for Returns

We accept returns and exchanges under the following conditions:

  1. Items must be returned within 30 days of the delivery date.
  2. The product must be unused, undamaged, and in its original packaging, including all accessories, tags, and documentation.
  3. Customized or engraved watches are not eligible for returns unless there is a manufacturing defect.

Refund Process

  1. Request a Refund:

    • Contact our support team at support@raretime.com to initiate the refund process. Please include your order number and reason for the return.

  2. Approval and Instructions:

    • Once your request is approved, we will provide detailed instructions on how to return your item.

  3. Refund Timeline:

    • Refunds will be processed within 7–10 business days after we receive and inspect the returned item.
    • Refunds will be issued to the original payment method used at the time of purchase.

Non-Refundable Items

The following items are not eligible for refunds:

  • Gift cards.
  • Items purchased on final sale or clearance.
  • Shipping fees incurred during the original order.

Exchanges

If you received a defective or incorrect item, we will replace it at no additional cost. Please notify us within 7 days of receiving your order.

Return Shipping Costs

  1. For defective or incorrect items, we will cover the return shipping costs.
  2. For all other returns, the customer is responsible for shipping fees. We recommend using a trackable shipping service to ensure the safe return of your item.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately with the following:

  1. A description of the issue.
  2. Clear photos of the product and packaging.

We will prioritize resolving such issues through replacement or refund.

Late or Missing Refunds

If you haven’t received a refund after the processing time, please:

  1. Check your bank account or credit card statement.
  2. Contact your bank or payment provider, as it may take additional time for the refund to be processed.
  3. If the issue persists, contact our support team for assistance.

Changes or Cancellations

Orders can be modified or canceled within 24 hours of placement. Once the order is shipped, changes and cancellations are no longer possible, and the return policy will apply.

International Returns

International customers must ensure that all items are properly labeled and shipped according to our return instructions. Please note that customs fees and import duties are non-refundable.

Our Commitment

Raretime is dedicated to providing a hassle-free shopping experience. If you encounter any issues, our team is here to assist and ensure your satisfaction.

Contact Us

For questions or assistance with returns and refunds, please reach out to us:

  • Address: 987 Hamilton Street, Philadelphia, Pennsylvania, 19123, United States
  • Phone: (215) 555-9832
  • Email: support@raretime.com

Thank you for choosing Raretime. Your trust and satisfaction are our top priorities.